Refund Policy

At Relationship Sanity, we want you to feel supported and confident in your purchase experience. Because our products are digital downloads and online content, refunds are handled differently from physical goods.

Digital products

Due to the immediate access provided to digital products after purchase, we generally do not offer refunds for:

• Downloaded workbooks
• Digital guides
• Online resources
• Bundles or downloadable content that has already been accessed or delivered

However, we understand that issues can occasionally arise and we aim to act fairly and reasonably in all circumstances.

When refunds may be considered

We may provide a refund, replacement, or account credit where:

• You were charged incorrectly
• A duplicate payment occurred
• A technical issue prevents access to purchased content and we are unable to resolve the issue
• The product delivered is substantially different from what was described

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major problem, you may be entitled to a refund, replacement, or other remedy under applicable consumer protection laws.

Payments

Payments are securely processed through Stripe. Relationship Sanity does not store your credit card or payment card information on our systems.

Refund requests

If you believe you are entitled to a refund or need assistance with a purchase, please contact us at support@relationshipsanity.com.au.

Please include:

• Your name
• The email address used for purchase
• Your order details
• A brief description of the issue

We aim to respond to refund enquiries within 3 business days.

Chargebacks

If you experience a billing issue, we encourage you to contact us first so we can work to resolve the matter quickly and fairly before initiating a payment dispute or chargeback.

Changes to this policy

We may update this Refund Policy from time to time. Any updates will be published on this page with the revised date shown above.